LAST UPDATED 30-Nov-21
COVID-19 Information
More than ever we are looking forward to welcoming you back to the mountains. The importance of escaping the day to day and spending time with loved ones in the fresh air of the Alps is more valuable now than ever before. Our private homes – all of which are solely available on an exclusive use basis – are the ideal location to unwind in comfort and privacy both in the winter and summer.
Naturally you may have some concerns about committing to travel plans at the moment which is why we have been working hard to revise our booking policies with property owners and set in place processes to prioritise your safety when staying with us. All of our holidays are bespoke to you so if you have any questions, concerns or special requests please do not hesitate to get in touch with a member of our team. We’re ready. Will you come and stay with us?
Frequently Asked Questions
In most instances where a hard restriction prevents your booking from going ahead due to COVID-19 related policy you will be entitled to a credit voucher for the full value of your booking allowing you to re-book your stay at a future point in time. The specific circumstances under which this would apply are detailed in our full terms and conditions as linked to below.
Yes, but this won’t be for the full value of your booking. The amount will vary depending on various circumstances as set out in our terms and conditions. Whilst we would love to be able to offer a full cash refund all the time, any cancellation, even for COVID-19, will have a significant financial impact on us. Despite this we are committed to protecting you, our valued customer, and the best way we can do this is by asking you to commit to a future stay in the event your plans are affected.
If the French border or the border of your home country were closed then you will be entitled to a credit voucher for the full value of your booking. Please note however that this is only in the instance of a hard travel ban – travel disruption or additional requirements are not likely to qualify so you will need to carefully consider your plans accordingly. Full details can be found in our terms and conditions.
Clearly if this is going to materially affect your stay then it can’t go ahead… so if the requirement is for more than 24 hours and you choose to cancel the booking in advance of your arrival then you will be entitled to a credit voucher for the full value of your booking. We’ve said 24 hours because we could envisage a situation where a test on arrival takes up to a day to process and in the current context, we don’t feel that is an unreasonable length of time. After all… you’ll be cooped up in your own luxury private home… and will need some of that time to prepare to hit the slopes anyway. It simply means there is a bit more time for rest and relaxation before the adrenaline of tackling that first run.
Yes. All our staff vaccinated and have had their pass sanitaire verified.
All our staff undergo a comprehensive training program which includes specific contents on hygiene standards and COVID protocols. This is further supported with specific workplace safety training by the government agency AST74 as well as supplementary training in other areas – i.e. all staff have a basic level of food hygiene certification.
Masks and hand sanitizer are available for use in all our properties and we have also updated our cleaning guidelines according to official guidance which has a specific focus on sanitizing high risk surfaces and contact points.
We will follow the latest official advice. All our staff are accommodated in small groups (typically no more than 2 sharing an apartment) which also means that we can support staff where self isolation is required.
The latest mask requirements will be set by the French government. As we only operate properties on an exclusive rental basis they will not be considered a public space. However, please note that at the time of writing the use of masks on all modes of transport is a requirement in France and thus we will ask that all guests wear masks when traveling in any resort vehicle.
Guests should also be aware that masks must meet an official standard as defined by the French government and cannot simply be a generic face covering.
Unfortunately we’re not able to give specific advice about the travel requirements that may be in place for your journey. We encourage you to stay up to date with the latest developments by checking with official websites and your travel provider ahead of your journey. The official website for travel to France can be found at:
For those planning to travel through Geneva airport, you should also consult the latest Swiss information on the following sites:
https://travelcheck.admin.ch/check
https://www.sem.admin.ch/sem/en/home/sem/aktuell/faq-einreiseverweigerung.html#-1871257744
Unfortunately we are unable to give specific advice about the entry or ongoing requirements imposed by the French government. Whilst we will endeavour to support our guests, it is important that you remain aware of the requirements imposed on your specific circumstances and that of your group, and act accordingly.
In general terms at the time of writing (30 Nov 21) you will need a valid ‘Health Pass’ (Passe Sanitaire) in order to access many venues and facilities in France. For further details please visit the following page:
No. Most local testing services are not operating on a booking basis and must be done in person by the individual or guardian of those being tested, in order to receive the results to their personal email address.
No, this is not possible at present.
We can understand that travel during the pandemic can be a confusing experience, but at the time of writing (30 Nov 21) the French government remains committed to opening ski areas for tourism during the 2021-22 season and on this basis we also remain committed to delivering bookings to the best of our ability. Whilst it is important to remain aware of changing circumstances, we would encourage guests to remain enthusiastic about their travel plans whenever possible.
In most cases this will not be possible. Whilst we understand that guests may be nervous about traveling at this time, we also ask that you appreciate the extreme pressures placed on us as a business during the pandemic. Once we have accepted a booking, we have made a commitment to you to plan and prepare for your stay. In most instances this includes a significant investment in the recruitment, training and management of staff as well as the procurement of vehicles, accommodation contracts and other fixed overheads in advance of the season. For this reason it is simply not possible for us to offer a deferral or cancellation unless there are specific constraints to the delivery of our service as set out in our full terms and conditions.
You can find our full terms and conditions here: https://theboutiquechalet.com/terms.pdf
Please note, we will endeavour to keep this page up to date however as worldwide advice changes regularly, please contact us to confirm any questions you have and always verify the terms applicable at the point of your booking.