WHAT’S INCLUDED

Winter Catered Package

Our aim is for our guests to enjoy all the luxuries of a five star hotel, within the intimacy of a private residence, benefitting from being looked after by a team of professionals who deliver a full ‘chalet board’ service. Our winter product is one of the most innovative in the industry and guests can enjoy our unique restaurant experiences such as Kaiseki — our Japanese multi-course dining experience — and our critically acclaimed Breakfast Club — the finest way to start any day. Drinks are available from our Four Bottle Bar featuring fine wines, craft beers, select gins and spirits and our own cocktail menu. We’re also proud to showcase a unique spa partnership with Bamford whose products are also used throughout our portfolio.

STAFFING & SERVICE
  • Professional and highly experienced team which will typically include a Chalet Manager, Chef, Assistant Manager, Host, Housekeeper(s) and a Driver
  • Driving service in luxury vehicles (typically Volkswagen Caravelles) from 08:00 to 22:30 every day, with two vehicles provided during peak hours if your group is more than 8 people1
  • Daily housekeeping and hosting service throughout your stay
  • Luxury bathroom products from Bamford as well as sunscreen and other essentials
DINING — DISCOVER OUR PASSION FOR FOOD
  • Daily Breakfast service with hot options on 5 mornings (6th morning is optional2) – on the staff day(s) off fresh bread and croissants are delivered to the chalet for you to enjoy at your leisure
  • Afternoon Tea laid up for your return from skiing each day
  • Three course dining from your professional chef on 5 evenings
  • Pre-arrival menu consultation to customise your dining experience
  • Children’s early supper served on 5 evenings (if required)
  • Boot room snacks and refreshments
BEVERAGES
  • Champagne and canapes reception to enjoy at the time of your choosing
  • House Prosecco served throughout the week on-demand
  • Selection of at least 5 quality house wines available throughout your stay
  • Spirits tray with four selected spirits3
  • Artisan beers
CONCIERGE
  • Dedicated online booking area to simplify the management of your stay, making it easier to collect information from your whole group4

1. driving services are subject to fair usage – service is not provided as standard at No.5 or The Penthouse but can be arranged at additional cost. 2. at additional cost. 3. spirits can be replenished at an additional charge. 4. services are booked on the client’s behalf directly with the supplier – additional costs will apply – guests must use our online portal for concierge services. Our full Terms & Conditions and also those of our Suppliers also apply.

STAFFING & SERVICE
  • Professional team which will typically include a Chalet Manager, Chef, Host, Housekeeper(s) and a Driver
  • Driving service in luxury vehicles (typically Volkswagen Caravelles) from 08:00 to 22:30 every day1
  • Daily housekeeping and hosting service throughout your stay
  • Luxury bathroom products from Bamford as well as sunscreen and other essentials
DINING — DISCOVER OUR PASSION FOR FOOD
  • The Breakfast Club is our signature menu to start the day offering a selection of hot dishes and delicious continental options – breakfast is served every day2
  • Afternoon Tea including cakes, freshly made breads and a savoury platter each day
  • Luxury dining from your professional chef on 5 evenings which typically we would recommend includes:
    • Kaiseki – our exquisite 6-course Japanese fine dining restaurant experience
    • Three gourmet dinners – designed just for your group
    • One dinner chosen from our international Taste menu
  • We can arrange delivery of pre-prepared meals on other nights3
  • Pre-arrival menu consultation to customise your dining experience
  • Children’s early supper served on 5 evenings (if required)
  • Boot room snacks and refreshments
BEVERAGES
  • Champagne reception to enjoy at the time of your choosing
  • House Prosecco or Champagne served throughout the week on-demand
  • Selection of at least 8 house wines available throughout your stay
  • Gin Bar with various gins and speciality tonic
  • Open spirits bar4
  • Signature Cocktail List curated in-house
  • Artisan beers
CONCIERGE
  • Concierge service to help arrange your holiday itinerary including pre-booking of lift passes, airport transfers, instruction and other in-resort activities5
  • Dedicated online booking area to simplify the management of your stay, making it easier to collect information from your whole group

1. driving services are subject to fair usage. 2. a reduced menu is offered on the chef’s day off. 3. at additional cost. 4. subject to a fair consumption policy. 5. services are booked on the client’s behalf directly with the supplier – additional costs will apply. Our full Terms & Conditions and also those of our Suppliers also apply.

STAFFING & SERVICE
  • Professional and highly experienced team which will typically include a Chalet Manager, Chef, Assistant Manager, Host, Housekeeper(s) and a Driver
  • Driving service in luxury vehicles (typically Volkswagen Caravelles) from 08:00 to 22:30 every day, with two vehicles provided during peak hours if your group is more than 8 people1
  • Daily housekeeping and hosting service throughout your stay
  • Luxury bathroom products from Bamford as well as sunscreen and other essentials
DINING — DISCOVER OUR PASSION FOR FOOD
  • The Breakfast Club is our signature menu to start the day offering a selection of hot dishes and delicious continental options – breakfast is served every day2
  • Afternoon Tea including cakes, freshly made breads and a savoury platter served each day
  • Luxury dining from your professional chef on 5 evenings which typically we would recommend includes:
    • Kaiseki – our exquisite 6-course Japanese fine dining restaurant experience
    • Chef’s Table – a 6-course tasting menu with matched wines showcasing the skills of our chefs
    • Two gourmet dinners – designed just for your group
    • One dinner chosen from our international Taste menu
  • We can arrange delivery of pre-prepared meals on other nights3
  • Pre-arrival menu consultation to customise your dining experience
  • Children’s early supper served on 5 evenings (if required)
  • Boot room snacks and refreshments
BEVERAGES
  • Champagne reception to enjoy at the time of your choosing
  • House Prosecco or Champagne served throughout the week on-demand
  • Selection of at least 10 premium house wines available throughout your stay
  • Gin Bar with various gins and speciality tonic
  • Open spirits bar4
  • Signature Cocktail List curated in-house
  • Artisan beers
CONCIERGE
  • Concierge service to help arrange your holiday itinerary including pre-booking of lift passes, airport transfers, instruction and other in-resort activities5
  • Dedicated online booking area to simplify the management of your stay, making it easier to collect information from your whole group

1. driving services are subject to fair usage – service is not provided as standard at No.5 or The Penthouse but can be arranged at additional cost. 2. at additional cost. 3. spirits can be replenished at an additional charge. 4. services are booked on the client’s behalf directly with the supplier – additional costs will apply – guests must use our online portal for concierge services. Our full Terms & Conditions and also those of our Suppliers also apply.

WHAT’S INCLUDED

Winter Bed & Breakfast

Our Bed and Breakfast service offers guests a lavish continental breakfast each day and a discrete professional team who also provide a daily housekeeping service. Properties in our Luxury and Exclusive Collections benefit from a House Manager and our Resort Driving Service. As well as acting as a private concierge for the guests, the House Manager will make sure all the property’s facilities are running smoothly. All our House Managers are trained professionals who are able to adapt to guest needs and operate with discretion to ensure you experience the perfect stay. B&B is ideal for exploring the fantastic restaurants that our resorts have to offer in the evening, or for guests who prefer to enjoy their main meal at lunch whilst out on the slopes.

SERVICES INCLUDED
  • Luxury Welcome Hamper with all the essentials, local specialities and a selection of wines
  • In our Luxury and Exclusive Collection Properties you will be personally met by your House Manager on arrival
  • A delicious continental breakfast each day — in our Boutique Collection properties this will be delivered for you to enjoy at your leisure, in our Luxury and Exclusive Collection properties this will be served by your House Manager
  • Housekeeping service every day of your stay
  • Linen and towels provided with beds made for your arrival and a mid-week towel change
  • Luxury bathroom products from Bamford1
DRIVING SERVICE
  • Properties in our Luxury and Exclusive Collections also have access to our driving service to access local lifts and the resort centre from 08:00 to 22:30 every day2
  • This service can be added to our Boutique Collection properties at an additional cost
STAFFING IN LUXURY AND EXCLUSIVE COLLECTION PROPERTIES
  • For guests staying in an Exclusive or Luxury Collection property you will be supported by a House Manager who will ensure that guests can enjoy all of the chalet’s facilities — typically visiting:
    • In the morning to ensure the chalet is setup to enjoy that day
    • In the early evening to close down facilities (i.e. pools) as required
  • In addition the House Manager will be able to:
    • Help make local reservations and plan activities
    • Demonstrate the use of chalet equipment
    • Maintain spa facilities for the safe enjoyment of guests
CONCIERGE
  • Dedicated online booking area to simplify the management of your stay, making it easier to collect information from your whole group
  • Guests staying in our Luxury and Exclusive Collection properties also have access to a dedicated Concierge Manager to help arrange your full holiday itinerary including pre-booking of lift passes, airport transfers, instruction and other in-resort activities3

1. Products are provided on arrival and can be replenished at additional cost—in our Luxury and Exclusive Collection properties products are replenished throughout your stay. 2. Driving services are subject to fair usage and are provided using a single eight-seat vehicle. 3. Services are booked on the client’s behalf directly with the supplier — additional costs will apply — guests must use our online portal for concierge services. Our full Terms & Conditions and also those of our Suppliers also apply.

WHAT’S INCLUDED

Winter Self-Catered

Some of our smaller properties are available on our Self-Catered package which covers all the essentials — including a personal meet and greet and a mid-week housekeeping service — whilst still giving you the freedom to design your own holiday.

SERVICES INCLUDED
  • Luxury welcome hamper with all the essentials, local specialities and a selection of wines
  • Meet & Greet from one of our local resort team on your arrival day
  • Linen and towels provided with beds made for your arrival and a mid-week towel change
  • Mid-week housekeeping (3 hours)
  • Weekly/end-of-stay housekeeping
  • Weekly linen and towel change for guests staying for more than one week
  • Welcome selection of luxury bathroom products from Bamford1
CONCIERGE
  • Online booking area to simplify the management of your stay, making it easier to collect information
    from your whole group2
SERVICES AT ADDITIONAL COST
  • Grocery shopping
  • In-resort concierge
  • Additional housekeeping, towel and linen changes
  • Professional in-house childcare team
  • Bamford Spa massages and beauty treatments available from our professional in-house team

1. Products are provided on arrival and can be replenished at additional cost. 2. Services are booked on the client’s behalf directly with the supplier—additional costs will apply—guests must use our online portal for concierge services. Our full Terms & Conditions and also those of our Suppliers also apply.